Leading digital payment platform, OPay, has debunked a circulating notice claiming that the company intends to suspend its operations and embark on an indefinite break starting September 1, 2026.
The rebuttal on Monday follows a viral document titled “Official Note,” which advised customers to urgently withdraw their funds to avoid inconvenience. The fabricated document, which triggered panic among users, falsely claimed the fintech firm would cease processing transactions and account-related services until further notice.
Reacting to the development, the Head of Corporate Communications at OPay, Folayemi Joshua, dismissed the notice as completely false and urged customers to disregard the misleading information.
Joshua stated that the company remains fully operational, with no plans to halt its services. He emphasised that the document was the work of mischief-makers aiming to cause unnecessary panic, assuring the public that customer funds remain safe and fully accessible.
Pointing out the fraudulent nature of the viral claim, OPay highlighted several glaring discrepancies in the circulating flyer. The firm noted that the perpetrators used an outdated logo, misspelt the brand name as “Opay” with a lowercase ‘p’ instead of the official “OPay,” and utilised a layout inconsistent with the company’s official design template.
The management reaffirmed its commitment to providing seamless financial services across the country and advised the public to rely solely on the company’s official communication channels for accurate updates.
Speaking with The Newsmen in Lagos on Monday, an employee of OPay, who preferred to remain anonymous because he was not authorised to speak to the media, also debunked reports suggesting that the fintech company was shutting down operations.
“As an OPay staff member, it is false news by some people who are probably trying to tarnish the company’s image. OPay is not closing down at all, not even in the near future. OPay is here to stay,” the source stated.
The staff member pointed out that a graphic flyer circulating on social media, which purported to announce the closure, featured a fraudulent logo layout.
“If you look at the flyer circulating, the ‘P’ is placed incorrectly, which shows it is not our official logo. That proves people are just creating false news. OPay is not closing anytime soon,” the source added.
An OPay customer in Lagos, simply identified as Lady K, said she was shocked when she saw the flyer on social media on Sunday. “The management of OPay must aggressively fight this false information by debunking it across all social media platforms,” she said.